Introduction

Flow Eleven ("we" or "us") values the privacy of our website users. This Privacy Policy explains how we collect, use, and protect the limited personal information you provide on our website. By using our Website, you agree to this Policy.

 

Information We Collect

• Contact Information: When you contact us through our website's form, we collect your name, email address, and any other information you provide.

• Support Chat Transcripts: We may retain transcripts of your support chat conversations to improve our customer service and better understand common inquiries.

 

How We Use Collected Information

• Communication: To respond to your inquiries, provide support, and send occasional updates if you've opted in to receive them.

• Website Improvement: To analyse how our website is used and make improvements to better serve our visitors.

 

Information Sharing

We do not share your personal information with third parties for their marketing or promotional purposes.

 

Your Rights under UK Data Protection Law

Under the UK's data protection laws, you have certain rights regarding your personal information, including:

• Right to access: You may request a copy of the personal information we hold about you.

• Right to rectification: You may ask us to correct inaccurate personal information.

• Right to erasure: In certain circumstances, you may request that we delete your personal information.

• Right to object: You may object to certain types of processing of your personal information.

To exercise these rights, please contact us using the details below.

 

Security

We implement reasonable security measures to protect your personal information. However, please be aware that no data transmission over the Internet can be guaranteed to be 100% secure.

 

Children's Privacy

Our website is not designed for children under the age of 16. We do not knowingly collect personal information from children without parental consent.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and indicate the "Last Updated" date.

 

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: hello@floweleven.co.uk